BD Customer Care Portal Guides and FAQs

Customers, distributors and wholesalers in the U.S. and Canada who have an account with BD can register for access. If you are already registered for another BD portal, please log in here with your email address and password to request access to the BD Customer Care Portal.

Customers, distributors and wholesalers without an account can use a Quick Search query using a purchase order number and shipping destination zip code or postal code.

You may reset your password via the password reset page.

To access the BD Customer Care Portal, please use an internet browser such as Chrome or Edge. Not all BD portals are compatible with Internet Explorer.

Currently, the BD Customer Care Portal allows users to:

• Conduct a quick search, view order status, download packing lists and invoices for orders.
• Issue resolution and tracking: Digitally submit customer care issues, track case status online, and receive proactive recall notifications all in one portal.

As we continue to expand this portal with additional features later this year, you can expect to see:

• Pricing and contract information: View current pricing and contract information specific to a BD account.

To access the BD Portal, please use an internet browser such as Chrome or Edge. Not all BD Portals are compatible with Internet Explorer.

You may reset your password via the password reset page.

Please contact Complaints.

Please contact Assigned Customer Quality Manager or Sales Representative or Quality_pharmsystems@bd.com

Please contact Quality_pharmsystems@bd.com with your comments or questions.